Q.Are there other Kimonos than listed ones on your website?
A.Yes. Since September 2015, new different kimonos arrive every day, sometimes we cannot keep up with posting all of them onto website. However,we accept changing kimono on your arrival day, please don’t hesitate to come to our stores.
Q.Can I book a kimono in advance?
A.Yes, it is possible. Please contact us one week before the reservation date by email, LINE@ , or choose from the web.
Q.How about booking cancellation?
A.In the case of cancellation, please click cancel button from the link [See detailed plans on website] on point 3 of reservation confirmation email up to two days before the scheduled visit date.
However, please note that the following cancellation fee will be charged.
Cancellation up to 2 days before reservation date : Free cancellation fee
*Administration fee of 500 yen (excluding tax) will be charged
Cancellation of the day before and on the day of reservation date : 100% fee will be charge.
Q.Is there anything I should bring to your store?
A.No, you do not need to bring anything. The things that you need to wear with Kimono such as the undergarments, socks and sandals, etc. are included in our plans. It gets very cold during winter in Kyoto. If you are worried about weather, you can bring a thin T-shirt with a wide neckline. We will dress kimono outside of it.
Q.Concerning the cancelation of reservation paid via credit card:
A.If you cancel in a delay of 60 days after your payment, the refund will be proceed via credita card. If the cancelation is ordered 61 days after the payment, the refund will be proceed via bank transfer. Please keep in mind that the bank transfer fee will be charged to the customer. ＊Bank transfer fee and international change fee will be charged for international customers.In the case of a Japanese Bank, fee of $20 will be charged. We will contact you to explain the procedure for the payment of those fee. In the case of International Bank, the fee of $20 will be converted into the customer foreign currency.This procedure is non-applicable for payment via 「Amazon Pay」；refund will always be proceed via credit card.
Q.Can I ask for dressing in the morning or at night?
A.As the opening time is AM 9:00. Service in earlier morning fee is ¥ 2000 ~ (tax excluded) based on your prefered time. Please contact us one month before the reservation date. Currently we do not operate kimono dressing at night, so please understand in advance. ※ Shinsaibashi store is the only store which could not open earlier or later in the nighttime due to the building operation hours.
Q.May I go outside wearing kimono?
A.Yes, our store will be a one day rental store. You can walk out freely until the last returning time of the store.
Q.Does the Photography service option come with us during sightseeing time?
A.The Photography service will be taken only in the interior shooting room. However, small stores with no photo studio will take the shoots outside of the store (in front of the store). Please note that we can not accompany you for photo shooting during your trip.